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Technical Help / Errors |
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Every time I try to login I get a message "Your Login session has timed out or you are not logged in". What do I do?
If you face this problem every time you login, follow the instructions below.
If you are using Internet Explorer as your browser, you need to clear the cache of your browser. Follow the instructions below to clear cache.
- Click on 'Tools' tab in the top menu bar of the browser.
- Choose 'Internet Options' from the drop down menu.
- Click on the 'Delete files' tab that appears in the window.
- Check the "Delete all offline content" check box that appears in the small window that opens up.
- Click on the 'OK' button of the window and on the 'Apply' button in the bigger window.
- Try browsing Batchmates.com again.
If you have performed the above steps and you are still not able to login, then ensure that the 'cookies' are enabled in your browser.
Follow the instructions below:
- Click on 'Tools' tab in the top menu bar of the browser.
- Choose 'Internet Options' from the drop down menu.
- Select the 'Security' tab on the top of the window.
- Click on the 'Custom level' button.
- Make sure to select the 'Enabled' radio button for 'Cookies' Settings.
- Click the 'OK' button of the window and try browsing Batchmates.com again.
Alternatively, if you are using Windows 2000/ Windows XP and have performed the above steps and you are still unable to login, then proceed as follows:
- Click on 'Tools' tab in the top menu bar of the browser.
- Choose 'Internet Options' from the drop down menu.
- Select the 'Privacy' tab.
- Click on the 'Advanced' button.
- Select the 'Override Automatic Cookie Handing' check box so that the First-Party Cookies and Third-Party Cookies are set to Accept.
- Click the 'OK' button of the window and try browsing Batchmates.com again.
If you are using Netscape then follow these steps to resolve the issue:
- Click on 'Edit' tab in the top menu of the browser.
- Choose 'Preferences' from the drop down menu.
- On the left hand side of the new window, click the 'Plus' icon to extend the 'Advanced' option. In the list that is displayed, click on 'Cache'.
- Click the 'Clear Memory Cache' button. When the confirmation question appears, click the 'OK' button.
- Click the 'Clear Disk Cache' button. When the confirmation question appears, click the 'OK' button.
- Click the 'OK' button of the window and try browsing Batchmates.com again.
Feel free to contact us at support@batchmates.com if your problem stays unresolved.
I am facing an error while using the Batchmates.com service. What should I do?
We sincerely regret the inconvenience caused. We urge you to report this error to our Customer Relations team with the following details:
- The URL, which leads to the error message page.
- Copy and send the 'The error message'.
- The date, time and location of access when you encountered the error.
What are browser cookies? Why are they important for using Batchmates.com's services?
Batchmates.com uses cookies to deliver the various services and to keep track of your personal preference.
A cookie is a small text file that can be entered into the memory of your browser to help a website recognize repeat users,
facilitate the user's ongoing access to and use of the site as well as provide data Internet to make content improvements and targeted advertising.
Please note that the use of cookies is a necessary part of the Batchmates.com technology and are necessary if you wish to access Batchmates.com. Disabling the
cookie feature on your browser or deleting cookie files from your computer will render you unable to access certain features on Batchmates.com and participate
in its services. Cookies may also be necessary to save your password so you don't have to re-enter it each time you visit different pages on our site. We do not
and will not use cookies to collect private information from any user. Please note that cookies are used only to recollect information sent to your computer from
Batchmates.com. We CANNOT access any information on your computer that is not sent by Batchmates.com.
Why don't I see any new content on Batchmates.com? I see the same content as yesterday.
The reason for this could be related to your Internet Browser. Your browser seems to be displaying old content
and is not refreshing the content. This is called caching.
To resolve this problem follow the insrtuctions given above.
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